Kinetic · Performance Seats
Return Policy
All returns require Kinetic approval prior to shipment. Please review the terms below before initiating a return.
Return window
7 days
from date of receipt
RMA valid for
30 days
from date of issuance
Restocking fee
25%
non-defective returns
Inspection within
10 days
business days of receipt
Eligibility requirements
Non-defective products are eligible for return within 7 days of the original received date. Products returned after this window will not be accepted unless required by law or explicitly authorized by Kinetic in writing.
All returned products must be:
- In new, clean, and sellable condition
- In original packaging with all inserts, hardware, and protective materials
- Free of labels, writing, or tape on the product box
- Shipped in an outer carton — the product box may not be used as the shipping box
Additional fees may apply if packaging is missing or damaged.
How to initiate a return
1
Request an RMA
All returns require a Kinetic-issued Return Merchandise Authorization (RMA) before shipment. Submit your request via the RMA link below. RMAs are valid for 30 days from issuance — returns received after expiration may be refused or subject to additional fees.
2
Submit required documentation
Include your proof of purchase, photos of the product and packaging, a description of the reason for return, and your serial number. Kinetic may request additional information before issuing an RMA.
3
Ship your return
Once your RMA is approved, ship the product in an outer carton with the RMA number clearly marked. You are responsible for all freight charges on non-defective returns. Kinetic covers shipping for approved defective returns.
4
Inspection and resolution
Kinetic will inspect your return within 10 business days of receipt. Approved credits are issued within 30 days after inspection. Acceptance of returned goods does not constitute admission of defect.
Defective product remedies
Kinetic follows a structured remedy process for confirmed defects:
- Repair — Kinetic will repair the product at no cost
- Replacement — if repair is not possible, a replacement of equal or greater value will be provided
- Store credit — if no replacement is available, a credit equal to the purchase price will be issued
- Refund — provided only when required by law or contract
Kinetic covers all shipping costs for approved defective returns.
Non-returnable items
Kinetic will not accept returns for products that are:
- Modified, altered, or improperly installed
- Damaged due to misuse, neglect, or unauthorized repairs
- Not in the current Kinetic product line
- Removed from their original application
- Returned without a valid RMA
- Outside the 7-day return window
Fees summary
Restocking fee — non-defective returns
25%
Missing or damaged original packaging
+$30.00
Order cancellation after processing, before shipment
$100.00 flat fee
Order cancellation after shipment
Standard return process + 25% restocking fee
Freight — non-defective returns
Customer responsibility
Credit card processing fees
Non-refundable
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Ready to start a return?
Contact us to request your RMA and get the process started.
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Request RMA |
