Kinetic · Performance Seats

Return Policy

All returns require Kinetic approval prior to shipment. Please review the terms below before initiating a return.

Return window

7 days

from date of receipt

RMA valid for

30 days

from date of issuance

Restocking fee

25%

non-defective returns

Inspection within

10 days

business days of receipt

Eligibility requirements

Non-defective products are eligible for return within 7 days of the original received date. Products returned after this window will not be accepted unless required by law or explicitly authorized by Kinetic in writing.

All returned products must be:

In new, clean, and sellable condition
In original packaging with all inserts, hardware, and protective materials
Free of labels, writing, or tape on the product box
Shipped in an outer carton — the product box may not be used as the shipping box

Additional fees may apply if packaging is missing or damaged.

How to initiate a return

1

Request an RMA

All returns require a Kinetic-issued Return Merchandise Authorization (RMA) before shipment. Submit your request via the RMA link below. RMAs are valid for 30 days from issuance — returns received after expiration may be refused or subject to additional fees.

2

Submit required documentation

Include your proof of purchase, photos of the product and packaging, a description of the reason for return, and your serial number. Kinetic may request additional information before issuing an RMA.

3

Ship your return

Once your RMA is approved, ship the product in an outer carton with the RMA number clearly marked. You are responsible for all freight charges on non-defective returns. Kinetic covers shipping for approved defective returns.

4

Inspection and resolution

Kinetic will inspect your return within 10 business days of receipt. Approved credits are issued within 30 days after inspection. Acceptance of returned goods does not constitute admission of defect.

Defective product remedies

Kinetic follows a structured remedy process for confirmed defects:

Repair — Kinetic will repair the product at no cost
Replacement — if repair is not possible, a replacement of equal or greater value will be provided
Store credit — if no replacement is available, a credit equal to the purchase price will be issued
Refund — provided only when required by law or contract

Kinetic covers all shipping costs for approved defective returns.

Non-returnable items

Kinetic will not accept returns for products that are: